Tag Archives: Customer Service

Refreshing Your Store Can Keep You Growing

Posted on August 10, 2018 by AZRetail

Two of the biggest retail chain stores, Walmart and Target, are doing something that Wall Street really doesn’t like. In fact, if you believe Wall Street they’re crazy to do it and it’s a complete waste of money. What could … Continue reading →

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Self-Gifting? Yes, please!

Posted on April 6, 2018 by AZRetail

Self-gifting is a growing trend and it’s certainly one that you can have some fun with and grow sales. Many people pickup up a little something for themselves while out buying presents for a holiday, event or birthday present for their … Continue reading →

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A Solution to Price Switching

Posted on September 14, 2017 by AZRetail

Recently we worked with a customer who had a problem that was going to result in her department being closed.  They had a plant nursery in a grocery store and were losing money.  People were taking the stakes from $4.99 … Continue reading →

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What We Can Learn About Retail From Craft Beer

Posted on August 14, 2017 by AZRetail

Let’s talk about beer.  You may or may not like beer but there are plenty of lessons in that business for all retailers. Beer has been dominated by a few large brewers and then controlled at a local level by … Continue reading →

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The Power of Nice

Posted on May 8, 2017 by AZRetail

“Please,” “Thank you,” and a smile.  It seems simple enough but it does make a large difference.  According to QSR magazine (quick service restaurants) Chick-fil-A does these over 95% of the time at a drive through window versus its competition … Continue reading →

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Events and Town Squares @ Your Store

Posted on August 31, 2016 by AZRetail

Apple’s new retail chief, Angela Ahrendt, has a new approach for Apple Stores. She wants them to act more like town squares. It’s an interesting idea and it creates an end result that is similar to other approaches we have … Continue reading →

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Make the Holidays More Profitable with Smart Shipping Procedures

Posted on August 3, 2016 by AZRetail

If you regularly ship products to customers, you know that you pay your preferred carrier for delivering your packages.  What you may not be aware of are some of the preventable fees that also appear on your bill.  UPS is … Continue reading →

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